Privacy policy

Privacy Policy

Last updated: 23 July 2025

Lunazaa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the “Services”). Lunazaa is a Shopify-powered store, which enables us to provide the Services.

This Privacy Policy explains how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood this Policy and the terms relating to the collection, use and disclosure of your personal information described herein.

Personal information we collect or process

When we use the term “personal information”, we refer to information that identifies you or can reasonably be linked to you or another individual. Information that is collected anonymously or de-identified so that it cannot reasonably be linked to you is not considered personal information.

Depending on how you interact with the Services, your place of residence and the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details: name, address, billing address, shipping address, telephone number and email address.

  • Financial information: credit or debit card numbers, banking details, payment information, payment methods and confirmations.

  • Account information: username, password, security questions, preferences and settings.

  • Transaction information: products viewed, added to cart or wishlist, purchased, returned, exchanged or cancelled, and purchase history.

  • Communications with us: any information you provide when contacting us, including customer support enquiries.

  • Device information: device type, browser type, network connection, IP address and other unique identifiers.

  • Usage information: how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you when you create an account, use the Services or contact us.

  • Automatically through cookies and similar technologies when you access our websites or Services from your device.

  • From service providers who collect or process information on our behalf.

  • From business partners or other third parties.

How we use your personal information

Depending on your interaction with the Services, we may use your personal information to:

  • Provide, personalise and improve the Services, including processing orders and payments, managing accounts, shipping and returns, fulfilling contracts, and offering personalised experiences and product recommendations.

  • Marketing and advertising, including sending promotional emails, SMS messages or postal mail, and displaying personalised advertising based on your online activity.

  • Security and fraud prevention, including account authentication, detecting suspicious or unlawful activity, and protecting our Services and users.

  • Communicate with you, including customer support, responding to enquiries and maintaining our business relationship.

  • Legal compliance, including complying with legal obligations, responding to lawful requests from authorities, handling disputes and enforcing our policies or terms.

How we disclose your personal information

We may share your personal information with third parties, including:

  • Shopify and service providers, such as IT providers, payment processors, analytics providers, customer support services, cloud storage providers and logistics partners.

  • Marketing and advertising partners who provide personalised advertising based on your online activity.

  • Third parties with your consent, such as social media platforms or third-party login integrations.

  • Affiliates and companies within our corporate group.

  • In connection with business transactions, such as mergers, insolvency proceedings or legal requirements.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Shopify may also process information relating to your interactions with other Shopify-powered stores and with Shopify more broadly as part of its enhanced services.

In such cases, Shopify acts as an independent data controller. You can review Shopify’s Privacy Policy and exercise your rights through Shopify’s privacy portal.

Third-party websites and links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or security measures of such websites. We encourage you to review their terms and privacy policies before providing any personal information.

Children’s data

The Services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

Data security and retention

No system is completely secure. We recommend that you do not transmit sensitive information through unsecured channels. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations or resolve disputes.

Your rights and choices

Depending on your place of residence, you may have the following rights, subject to applicable legal conditions:

  • Right of access

  • Right to erasure

  • Right to rectification

  • Right to data portability

  • Right to restrict or object to processing

  • Right to withdraw consent

  • Communication preferences, including the right to unsubscribe from marketing communications

We may need to verify your identity before processing your request. You may also appoint an authorised representative to act on your behalf. We will respond within the timeframes required by applicable law.

Complaints

If you wish to lodge a complaint regarding how we handle your personal information, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.

International data transfers

We may transfer and store your personal information outside your country of residence. For transfers outside the UK or the European Economic Area (EEA), we rely on appropriate legal safeguards, such as Standard Contractual Clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this website, with the updated date displayed at the top.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

📧 Email: support@lunazaa.com
📍 Address: 60 Rue François 1er, Paris, 75008, France